Privacy Policy

At Sky Pay, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our payment gateway services (the “Services”). By using our Services, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We collect various types of information to provide and improve our Services, including: Personal Information: When you create an account or use our Services, we may collect personal information such as your name, email address, phone number, and payment details.
Transaction Information: We collect details about transactions you conduct through our Services, including payment amounts, transaction dates, and payment methods.
Technical Information: We collect data related to your use of our Services, such as IP addresses, browser types, device identifiers, and usage statistics.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Services: To process transactions, manage your account, and enhance our Services.
Communication: To send you updates, notifications, and promotional materials related to our Services.
Customer Support: To respond to your inquiries, resolve issues, and provide support.
Compliance: To comply with legal obligations and protect against fraud, unauthorized transactions, and other liabilities.

3. Sharing Your Information

We may share your information in the following circumstances:

Service Providers: We may share information with third-party service providers who assist us in delivering our Services, such as payment processors and technical support providers. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required by law or to comply with legal processes, enforce our Terms, or protect the rights, property, or safety of Sky Pay, our users, or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

4. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Access: You may request access to the personal information we hold about you.
Correction: You may request corrections to any inaccuracies in your personal information.
Deletion: You may request the deletion of your personal information, subject to certain exceptions.
Opt-Out: You may opt out of receiving promotional communications from us.
To exercise your rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant updates. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Sky Pay

info@skypay.ae

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